Frequently Asked Questions
Interested and have questions? We’re here for you!
Check out the answers below…
Product
Small change. Big difference. Reusable bottles don’t contribute to single-use plastic waste that ends up in oceans. Or worse, micro-plastic that ends up in our food.
Constant production of single-use plastic bottles and plastic recycling contribute to greenhouse emissions, worsening climate change.
Stainless steel is sturdy and require less protective materials during shipping. This is why we prefer it over glass. This minimises packaging, saving resources and costs, so that we can pass these cost savings to you.
When properly cared for, it can last for up to 10 years and perhaps even longer.
Instead of single-use plastic bag and bubble wrap, we’ve designed a reusable paper tube for our stainless steel bottle range.
Instead of cellophane tape that makes cardboard non-recyclable, we’re using paper tape.
In short, all the packaging is reusable, recyclable and compostable.
Our products are responsibly made in China, which is currently the world’s largest steel producing country. Locating the manufacturing base near the raw materials reduces our carbon footprint.
We invest time and effort to vet through many suppliers and source products from only those that have sustainable business practices.
These include no child labour, fair wages and a safe working environment.
We aim to be a lean, land-efficient, and energy-efficient company. This minimises the resources we use on this planet.
If you like what we’re doing for the planet, help us spread the word so that we can turn around the inventory fast and bring in new styles.
Also, sign up for email updates here and be the first to hear about new styles and products for sustainable living.
Care
- Check the bottle’s condition. In the rare case of a manufacturing defect, please contact us here within 14 days so that we can make you happy again.
- Hand wash with warm water and mild dish soap
Each stainless steel bottle goes through an electrolysis process to create an inert layer on the surface of the inner wall so that it does not rust.
The substance used during electrolysis may not have evaporated completely, therefore new bottles may have a slight smell.
To remove the smell, try this:
- Hand wash with mild dish soap
- Pour boiling water into it. Cover with the lid. Leave for at least 2 hours or overnight.
- Rinse and check
To keep your bottle in tip-top condition, wash it regularly.
We recommend investing in a bottle brush, which can be found in household departments or the baby products aisle in the grocery store.
(There are plastic-free, wooden ones nowadays.)
- Every 1 to 2 days, hand wash your bottle
- Wash the inside with a bottle brush, mild dishwashing detergent and water
- Wash the inside of the lid with a small brush too
- If the silicone ring is removable, remove it for washing and wipe dry before fixing it back
- Dry the bottle upside down with its lid off overnight
Easy-peasy!
The bottles keep liquids cold for up to 24 hours and hot for up to 12 hours.
Most of your favourite drinks can be stored:
- Cold liquids such as water, juice, tea, coffee and chocolate
- Hot liquids such as water, tea, coffee and chocolate
These liquids are not suitable though:
- Milk (at any temperature) because of potential bacteria growth
- Matcha green tea because it would turn black (Source: cooking with Yoshiko)
- Acidic foods with high salt additions, such as tomato sauce, and highly salted condiments, such as soya sauce, because they may cause pitting corrosion by chloride
If you’re using the bottle to store hot liquids, pour contents into a cup before drinking to prevent scalding.
When the bottle is containing hot liquids, please keep it out of reach of children. Safety first!
We hope you would enjoy using your bottle for years to come.
Ordering
All prices are displayed in Singapore Dollars (SGD) because our company is registered in Singapore.
For friends and customers based in Malaysia, good news! We highly recommend using BigPay for the lowest exchange rate we have found for purchases based in a foreign currency. For details, click here.
We accept Visa, Mastercard and American Express. Debit cards backed by a credit company listed above are also accepted.
- Check that the coupon code is entered exactly, without space.
- Check that the date you are using the code falls within the applicable date range and that you have not used the code before.
If the above have been confirmed and the problem persists, please contact our Customer Service team here. We’ll help you set things right!
Before checking out, please double-check the information you entered is accurate – especially your email address. If you have successfully placed an order, you will immediately be sent a confirmation email receipt with your order information
If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed.
If you placed an order and have not received a confirmation email, check that your email is entered correctly in your account here.
If you continue to have issues, please reach out to our Customer Service team here.
To ensure customer satisfaction, we try to process and ship orders as quickly as possible. Once an order has been successfully placed, we are unable to make any modifications that change the cost of an order.
If you would like to cancel or make a change (like switching the colour) to your order, please contact Customer Service here as soon as possible.
Once an order has shipped, we are unable to cancel or modify it. Thank you for your understanding.
We believe in growing with the right partners who share our passion and mission. If that’s you, say hello.
We stand behind the quality of our products. If you receive an item with a manufacturing defect, you may return it for a 1-to-1 exchange or full refund. Just contact Customer Service within 14 days.
For your convenience, just go to this 14-Day Easy Return page.
Shipping
Our company is registered in Singapore and we have selected a Malaysian fulfilment company with a warehouse in Shenzhen, China.
Our products are responsibly made in China, which is currently the world’s largest steel producing country.
The close proximity of the manufacturers and fulfilment centre minimises our carbon footprint and shipping costs.
Our manufacturers and fulfilment centre are also able to meet our requests of zero single-use plastic packaging, including sourcing plastic-free alternatives to bubble wrap, polybag and plastic cellophane tape.
If you find single-use plastic packaging in your parcel, please drop us a message here so that we improve our operations.
owl future ships internationally to many destinations worldwide.
Singapore and West Malaysia:
– Standard shipping (~5 days): free for all orders
Thailand:
– Standard shipping (~7 days)
Australia, UK, US and selected international destinations:
– Standard shipping (7 to 15 days): above SGD100, flat SGD10
Estimated delivery times may vary depending on your country’s customs requirements.
Please refer to the table on our shipping page here.
Please use a mailing address where you or someone can receive the parcel.
All packages are sent with a tracking number.
You will receive an email notification with the tracking information after your parcel is shipped out.
Hope we’ve answered all your questions.
If you still have more to ask, simply click the “Contact Us” button on your screen (bottom right corner).
Small change. Big difference.
